Indmar Wins 14th Consecutive Customer Satisfaction Award





Indmar Marine Engines has achieved further global acclaim after scooping up its fourteenth consecutive Customer Satisfaction Award. Another indicator that it’s all-new Raptor Series continues to live up to it’s hard earned reputation of best-in-class. The NMMA officially presented Indmar with their fourteenth Marine Industry CSI Award for excellence in customer satisfaction today during the Miami International Boat Show.

The Raptor Series has made a strong impression since it’s launch and these latest results mark the end of another impressive year of production. The highly praised Raptor Series has now collected four prestigious and sought after awards; The BMI Innovation award, Boating Industry’s Top Products of 2015 and now it reigns in on its second NMMA CSI Customer Satisfaction award.

“Boat owners want engines they’re proud to drive and can rely on season after season – Our Ford based engines superior combination of best-in-class torque, horsepower, fuel efficiency and rugged reliability is revolutionizing the inboard marine engine segment,” explained Scott Clack, Vice President of Indmar Marine Engines. “Customer demand for our Ford based series continues to climb and has enabled our brand to enter into new segments.” Clack further explains, “We are thankful for the influential CSI survey program as it gives boat owners a chance to let the rest of the world know how satisfied they are with their Indmar Marine Engine.”

Awards are a result of our continued efforts to elevate the Indmar brand by delivering a winning combination of world-class quality and cutting-edge technology,” explained Chuck Rowe President of Indmar Marine Engines. “The Ford based series have been incredibly popular with boaters since their launch and illustrate how Team Indmar has consistently delivered on the promise of quality, reliability and performance year after year. However, to receive this award for fourteen straight years from consumer survey’s in differing markets and regions is a testament to Indmar’s success and growth as a global inboard marine engine manufacturer.“

The Marine Industry Customer Satisfaction Index (CSI) study, now in it’s fourteenth year, honors manufacturers that actively measure customer satisfaction and pursue continuous improvement to better serve the customer. Award recipients achieved and maintained an independently-measured standard of excellence of 90 percent or higher in customer satisfaction over the past nine month interim period, based on information provided by customers who purchased a new boat or engine during the period between April 1, 2015 and December 31, 2015. Indmar Marine Engines as been awarded since the inception of the CSI program.

Source: Indmar Marine Engines